Shipping and Delivery

Q: Where do you ship? Do you ship outside of the United States?

A: We Value and Care for our Neighbors outside the lower 48 States in the US and we apologize that we cannot directly ship to these locations. We strive for the very best in customer service and we feel there are too many factors prohibiting us from delivering on our promise in these areas.

Q: Can I expedite my order? 

A: You can request expedited shipping with a Customer Service Rep. Please note that this does not speed up normal order-processing time - expedited shipping applies to the in-transit time. However, we will make every attempt to process your order faster if you choose this option. Unfortunately, custom-made products and some items that ship freight are not able to be expedited.

Q: Do you ship to PO Boxes or Military APO/FPO addresses?

     A: Because we ship via Fed Ex and UPS, we are unfortunately unable to ship

     To PO Boxes or Military APO/FPO addresses.

 

Q: How do I track my order?

A: There are a few ways to get updates on the status of your order:

  • All customers receive an email from us once their order has shipped. You can click the tracking link in that email to see where your order is at the moment. Please allow 24-48 hours for tracking.
  • You can call our customer service representatives at any time and ask them to check your order, or you can ask via Live Chat, or email our team at customercare@truckpremier.com on our site also.

Q: How long will it be before I receive my order?

A: The length of time it will take for your order to ship depends on the item itself and its availability. Most manufacturers use UPS or Fed Ex to ship your items, so transit times vary − a good estimate is 3-5 business days for the item to get to you once it has been shipped.

Q: What do you charge for standard ground shipping?

A: Standard ground shipping is always FREE at TruckPremier.com.

 

Q: Will I have to sign for my package?

A: Truckpremier.com does not require a signature for most items. However, at the discretion of the carrier, they may add a signature requirement based on the delivery location. If they feel that leaving the package may create a risk, they may add that requirement at their discretion. If an item is shipped freight, you will need to thoroughly inspect it and then sign for the delivery.

 

Q: Will you let me know if my item has shipped?

A: Yes. We receive the tracking number, assign it to your order, and email it to you using the email address that you provided when you placed the order.

Q: My item was damaged in shipping, what do I do?

A: If your order arrives with signs of damage and you refused the shipment, or you discovered that your order was damaged after receiving it, please notify us immediately by contacting our customer care team. We will make arrangements to ship a replacement as soon as possible. In the meantime, please prepare the damaged merchandise for pickup. In most cases, the carrier that shipped the merchandise (usually UPS/FedEx) will come by to collect it for inspection. Please keep a copy of the return tracking number for the item being returned. This is your proof that the carrier picked up the merchandise for shipping damage inspection.

*Please note: Providing photos of the damaged box and item will significantly speed up the shipping damage investigation process. For common carrier (truck freight) shipments, prior to signing for the shipment, the merchandise must be inspected and any shipping damage must be noted on the shipping receipt at the time of delivery. If you have noted shipping damage with the carrier, you may contact us to file a claim within 3 business days from the date of delivery. Arrangements to ship a replacement will be made as soon as possible. Items may be returned only if the damage was documented and shipment was refused.

**For items that ship freight, it is the customer's responsibility to ensure that the correct product has been received, and in good condition, before signing the bill of lading. If a signature is provided without any damages having been documented, the signee is acknowledging that the product was delivered free of damage. The product will thus be non-returnable and a ship damage claim can no longer be filed. The item cannot be returned if accepted by signee.

 

Q: What about freight shipping?

A: Freight Items - Inspect Before Signing!!!

 

We offer some products for sale that are too large or heavy for UPS and FedEx to handle and therefore will not typically qualify for free shipping. We do this at a discounted Truck Freight shipping rate.

There may be an additional charge for items that have to ship freight.

The item will be marked Freight Item on the product page and/or in checkout.

PROVIDE VALID DAYTIME PHONE NUMBER! You will most likely be called by the freight carrier for a delivery appointment if you provided a residential address. You MUST be present to sign and inspect delivery.

INSPECT BEFORE SIGNING! Once you sign for your package there are no returns or refunds for shipping damage. This is freight carrier policy.