Returns

(This does not apply to special order items. Special order items are non-returnable.)

Truck Premier provides you with a 30-day satisfaction guarantee. You may return your product for any reason within 30 days of delivery of the product. (Some restrictions apply. See information below.) If you find that you are not completely satisfied with your purchase, give us a call. If we are at fault, we will replace the parts or exchange them at our discretion and our cost.

*Non-defective items that have not been installed, must be returned in new condition.

*Return Material Authorization (RMA) numbers are good for 30-days from the date of issue.

*Returns are not accepted for special order items.

2.Return and Exchange Fees

We strive to make returns or exchanges as easy as possible. If you need to return or exchange your product, please call (800) 689-6185 (9am-5pm EST M-F) or email customercare@TruckPremier.com. If you'd like to return something from your order, we will refund the purchase price of the product minus a 20% restocking fee. Once the product is returned and inspected, you will receive a refund, minus the restocking fee. If you are exchanging your order, the restocking fee will be 10% plus any additional costs for the new item, if the new item costs more.

If the return is due to the product being defective or because of our error, all fees are covered by us.

No returned merchandise will be accepted without a Return Material Authorization (RMA). If delivery of a package is refused without prior authorization, or for any reason other than obvious shipping damage, then you will be responsible for the shipping costs in addition to the restocking fee.

Items that are not Returnable

  • Custom painted products.
  • Custom made products/Special Order Items
  • Installed, modified, drilled, or cut products
  • Truck freight shipments

 

My Part Doesn’t Fit

Please call Us at (800)689-6185 before initiating a return or exchange so we can determine the best solution. Sometimes there's a simple solution.

I Don't Like the Product Ordered or I Ordered the Wrong Product.

If the product is just not what you wanted or if you made a mistake when ordering, please follow these instructions:

  1. Use the Contact Us page or call our Customer Service Department at (800)689-6185 (9am-5pm EST M-F) for an RMA (Return Material Authorization). Let us know the Order Number and reason for return. You will find your order number on your invoice copy.
  2. We will issue you an RMA (Return Material Authorization), and email you instructions, usually within 1-3 business days. Please read the instructions carefully to ensure exchanges and refunds can be completed as quickly as possible. (20%Restock fee and shipping will apply to customer)
  3. Whenever possible, please repackage your return in the original manufacturer's packaging with all items including the instructions, tags, and all related hardware. Please pack carefully to ensure item is not damaged in shipment. If you received your product damaged or with missing parts, please notify us immediately.
  4. If an item needs to be returned the shipping fees are the customer's responsibility.
  5. Send your return only to the warehouse address provided to you at the time we issue the return authorization number.
  6. com is not responsible for any items lost or damaged in shipping.
  7. Returns of non-defective products must be received in new and resalable condition. The warehouse must inspect all non-defective returns before we can process refunds or exchanges. If item is not in new condition we reserve the right to not refund or exchange item.
  8. Please allow the usual banking time for refunds to appear on your credit card statement. This can take up to 7 business day from the day the refund is processed.

9.Expedited shipping charges are non-refundable.

How do I cancel an order?

**YOU MUST CALL IN and speak to a representative to officially cancel an order.

Orders CANNOT be canceled by email or voicemail. Cancellations for custom made products must be received within 48 hours of order being placed.

Please double check your email order confirmation for any errors as soon as you receive it. If there is an error, it is much easier to correct before any product is shipped!

Defects & Warranty Policy

At times there will be products that fail due to a manufacturers defect. We honor all warranties provided by the individual manufacturers. Generally, warranties cover defects in materials and workmanship. Manufacturers will replace the parts or exchange them, at their discretion, upon proof of warranty issues. Warranties do not cover damage resulting from normal wear and tear, accident, misuse, neglect, improper installation, fire, vandalism, or any form of abuse. Labor and shipping are not covered under any warranty.

How do I make a warranty claim?

To make a warranty claim please follow these steps:

Call Customer Service at (800)689-6185 Let us know the part number, order number, and the specific defect. Or email us at customercare@truckpremier.com

*Once we confirm the date the item was purchased and determine if the item is still under the manufacturer's warranty time limit, we will ask you for a brief description of the defect. photos of any damage or defects are always helpful and are sometimes needed for the manufacturer to evaluate the damage and determine the best course of action. (Repair/Replace/Return).

How to Handle Truck Freight Deliveries

On Packages shipped Truck Freight (on a semi-truck) and MUST BE INSPECTED UPON RECEIPT. The consignee (you or someone you appoint) must completely open and inspect the product.

*** IF THE PRODUCT IS DAMAGED

Please note 'Damaged' and a brief description of damage found on the delivery receipt (paperwork that the driver asks you to sign) and REFUSE THE SHIPMENT**. If you want a new product it is best to refuse the damaged one. If you follow this process we can get a new order going for you right away!If the outside packaging has any signs of damage like creases, rips, tears, holes, punctures, crushed in, etc. and they still don't let you open it to inspect, just make sure you note that on the delivery receipt So we can help you with your claim.